Coronavirus Update: In order to protect the health and safety of our passengers and drivers during this time, our vehicles are being sanitised before and after each journey. We are strictly following all guidelines set out by Public Health England and the National Health Service.
It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.
Prices quoted and paid are for passengers being ready to travel at the booked time.
All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.
We will not be held liable for any incorrect information provided by third party.
We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.
Payments can be made by the following methods:
1. Cash to the driver secured by a Credit/Debit card except Amex. (This means we will take your credit/debit card details to secure the booking and to ensure we have a valid booking).
2. Prepay by Credit/Debit Card
VAT is chargeable on Account bookings only. If you have made an account booking and require a VAT receipt, please contact us.
To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.
Any online credit/debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.
For pickups from airports and cruise points, we allow one hour waiting time free of charge. When booking with us, you are able to specify any additional time you require to make your way through to arrivals. Due to the nature of travel, flights and ships may not arrive on time, and so we calculate that the one hour free waiting time commences at your actual landing/docking time, plus additional time selected during booking. For example:
|Scheduled Arrival Time||Actual Arrival Time||Additional Time||Free Waiting Time|
|10:00||10:00||45 minutes||10:45 - 11:45|
|10:00||09:30||45 minutes||10:15 - 11:15|
|10:00||10:30||45 minutes||11:15 - 12:15|
Any further waiting time will be charged at 25p per minute (minimum £2.50).
Pickups from home, hotels, offices, and any other venues are allowed 5 minutes from the actual booked time, thereafter 25p per minute (minimum £2.50) will be added to the fare quoted.
Additional passengers and luggages may be added with the permission of British Airport Transfers control to the car ordered but not exceeding the numbers per vehicle type ordered.
Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversion.
A booking can be cancelled in advance. The fees/refund will depend on the circumstances:
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £6.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.
This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall.This means that the driver will wait in the arrival hall up to 1 hour 30 mins from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show.
All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.
The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.
The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.
Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.