Terms and Conditions


Prices quoted and paid are for passengers being ready to travel at the booked time.

Phone Bookings

All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.

We will not be held liable for any incorrect information provided by third party.

Booking Confirmations

We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.

Journey Reminders, Driver Information and Vehicle Details

We will send e-mail reminder a few hours prior the pick up time, to all of our passengers with driver name, phone number and vehicle details. Subject to a valid e-mail id with their booking is provided.


Payments can be made by the following methods:

1. Debit or Credit Card, Pay By Link.

Fraud Prevention

To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.

Any online credit/debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.

Waiting Time Charges

Home and Hotel Pickups

For pickups from private and hotel points, we allow five minute waiting time of free charge.

Thereafter any further waiting time up to 12minutes will be charged minimum of £5.00. Any further waiting time beyond this will be charged at 40p per minute.

Airport and Cruise Port Pickups

For pickups from airports and cruise points, we allow one hour waiting time free of charge. When booking with us, you are able to specify any additional time you require to make your way through to arrivals. Due to the nature of travel, flights and ships may not arrive on time, and so we calculate that the one hour free waiting time commences at your actual landing/docking time, plus additional time selected during booking. For example:

Scheduled Arrival TimeActual Arrival TimeAdditional TimeFree Waiting Time
10:0010:0045 minutes10:45 - 11:45
10:0009:3045 minutes10:15 - 11:15
10:0010:3045 minutes11:15 - 12:15

For pickups from airports, sea ports, we allow one hour waiting time of free charge, from the requested pick up time.

Thereafter any further waiting time up to 12minutes will be charged minimum of £5.00. Any further waiting time beyond this will be charged at 40p per minute.

Vehicle Type

It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. If the luggage or passenger number exceeds the specified limit, we will charge your account accordingly. However if the vehicle ordered can not accommodate the excess luggage or the number of passengers we reserve the right to withdraw our services, and full charge will be applied to your account

Additional Passengers and Luggage

Additional passengers and luggage may be added with the permission of British Airport Transfers control to the car ordered but not exceeding the numbers per vehicle type ordered.

Additional Drop offs and Pick ups

Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversion.

Booking Cancellations

A booking can be cancelled in advance by giving 12 hours notice. A fee of £6.00 will be deducted for any pre paid transfers which are cancelled.

All pre paid booking cancellation notified under 12 hours will not be refunded.

No Show

No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.

This will include wrong date wrong time bookings.

If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour from flight landing time and if the passenger fails to meet within this time limit or make no contact to inform their status at the airport will be considered as a no show.

All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.


The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.


The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

Special Fares

Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.

Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.


We at Online Airport Cars Ltd, trading as British Airport Transfers will endeavor to carry out all bookings with our own contracted drivers. However, in exceptional circumstances where our contracted drivers are not available, we will outsource your booking to another reputable service provider. Rest assured that any alternative service providers used will also be licensed and regulated by the Public Carriage Office, who form part of Transport for London.

Regardless of whether your booking is carried out by our contracted drivers or outsourced, Online Airport Cars Ltd. will still be responsible for said booking. As a company, we will ensure that remuneration for outsourcing to a third party is taken care of and that your journey is completed in a satisfactory manner.