British Airport Transfers - Summary of Terms
Our Role
British Airport Transfers - We are licensed and regulated by Transport For London to provide reliable airport transfer booking service for private hire airport transfers. Journeys are carried out by licensed and insured private hire Drivers, who are licensed and regulated by Transport For London and we act as your booking and customer support partner from start to finish. We take full responsibility for your booking and to ensure it is completed with utmost care and timely service. We follow strict guidelines provided by Transport For London as a private hire operator
Prices & Pickup Readiness
Prices are confirmed at the time of booking and assume passengers are ready to travel at the agreed pickup time.
Phone Bookings & Confirmations
Phone bookings are handled carefully and accurately, and confirmations are sent by email and text
Journey Reminders & Driver Details
Before every journey, we send helpful reminders with driver name, vehicle details and contact information. This provides peace of mind, improves communication and ensures a smooth pickup.
Payments,
Payments can be made securely by debit or credit card or via secure pay-by-link.
Safety & Fraud Prevention
To protect the safety of passengers and Drivers, certain vehicles may have in-car safety cameras and online transactions may require ID verification.
Waiting Time - Home & Hotel Pickups
For home or hotel pickups, five minutes of complimentary waiting time is included. After this, a minimum charge of £5 applies for up to 12 minutes, then 40p per minute after that.
Waiting Time - Airport & Cruise Port Pickups
For airports and cruise ports, one hour of complimentary waiting time is included from confirmed landing or docking time plus any additional time selected during booking. After this, a minimum charge of £5 applies for up to 12 minutes, then 40p per minute thereafter.
Vehicle Size, Passengers & Luggage
Please ensure the vehicle type booked is suitable for your passenger numbers and luggage. If a larger vehicle is required or capacity is exceeded, additional charges may apply or a new booking may be required.
Additional Stops, Pickups & Drop-offs
Additional stops, pickups or drop-offs are charged per mile with a minimum fee of £5. We will always advise transparently where possible.
Cancellations & Refunds
Bookings may be cancelled with a minimum of 12 hours’ notice. A small administration fee applies to prepaid cancellations.
Cancellations under 12 hours are non-refundable, including situations caused by missed or delayed travel. We recommend travel insurance where appropriate.
No-Shows
A no-show occurs if a passenger does not meet the Driver at the agreed time and location and no communication is made. This applies to home, hotel, private address or airport bookings.
Prepaid journeys are non-refundable in the event of a no-show.
Routes & Journey Decisions
Drivers will select routes with consideration for time, safety, road conditions and traffic. Passengers may request alternative routing where appropriate.
Delays & Circumstances Beyond Control
Travel times may occasionally be impacted by severe traffic, road closures or exceptional weather conditions. While the Driver is responsible for the transport service, we remain available to assist, communicate and help resolve concerns relating to bookings or journey support.
Peak Dates & Special Pricing
Prices may be higher during certain dates with limited Driver availability, including 24th, 25th, 26th, 31st December and 1st January.
Child Seats
Child seats are provided as a helpful courtesy when available. Suitability, correct installation and usage remain at the passenger’s discretion, as availability cannot be guaranteed.
Driver Allocation & Outsourcing
Our preferred approach is to fulfil journeys using our regular licensed Drivers. When demand is high or unforeseen issues occur, we may allocate your journey to another reputable and fully licensed Operator.
Whenever outsourcing is used, all Drivers remain licensed, insured and regulated, and your booking is monitored and supported by us throughout.
Customer Support & After-Journey Assistance
Our aim is to make every journey organised, comfortable, professional and stress-free. British Airport Transfers remains your main point of contact for support, amendments, customer service and after-journey assistance.