Coronavirus Update: In order to protect the health and safety of our passengers and drivers during this time, our vehicles are being sanitised before and after each journey. We are strictly following all guidelines set out by Public Health England and the National Health Service.

Privacy Policy

This policy was last modified on 6th June 2022.

At British Airport Transfers (Online Airport Cars), we are committed to maintaining the trust and confidence of visitors to our website, and users of our services. In particular, we want you to know that we are not in the business of buying, selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

You can contact us with data information requests by emailing info@british-airport-transfers.co.uk.

Cookies Policy

What are Cookies?

Like most websites, british-airport-transfers.co.uk uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse this website. They are used to remember when your computer or device accesses our website, and also help us keep track of information needed as you move from page to page (for example, the details of a transfer quote).

Cookies are essential for the effective operation of our website and to help you generate a quote with us online. They are also used to tailor the services offered and advertised to you, both on our website and elsewhere.

Information Collected

Some cookies collect information about browsing and quoting/booking behaviour when you access this website via the same computer or device. This includes information about pages viewed, quotes generated, and your journey around our website. We do not use cookies to collect or record information on your name, address or other contact details.

How are Cookies managed?

The cookies stored on your computer or other device when you access our website are designed by:

  • British Airport Transfers, or on behalf of British Airport Transfers, and are necessary to enable you to a generate a quote and place a booking on our website.
  • Third parties who collect analytical data (namely Google Analytics, Facebook Pixel, and Twitter Pixel).

What are Cookies used for?

The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of our website, particularly in relation to generating quotes and placing bookings, and site navigation.
  2. To enable us to collect information about your browsing patterns, including to monitor the success of campaigns.

How do I disable Cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies can be found via a Google search.

What happens if I disable Cookies?

This depends on which cookies you disable, but in general the website will not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from generating quotes or placing bookings on our website. If you disable all cookies, you will be unable to generate a quote or place a booking on our site.

Our Customer Database

We are a data controller as defined by the GDPR ("A controller determines the purposes and means of processing personal data").

We have our own customer database which is stored on servers inside the EU (Ireland), and is never transferred, duplicated or backed up outside of the EU. Stringent measures are in place to prevent unauthorised access to this database, including IP locking and strong "need to know basis" access policies.

Who has access?

Access to the raw data is limited to a very small handful of people who legitimately need to use it, as well as senior partners at our third party web development company, Switchplane, who administer the database for us (you can read their privacy policy at https://www.switchplane.com/privacy/).

Our booking clerks and finance teams, via the administration section of our website, have access to all customer details including name, pickup/dropoff addresses, email address, and booking history.

Our web development team work with an anonymised copy of the live database (the same underlying data, but with all references to identifiable personal information scrambled, including names, email addresses, postal addresses, & phone numbers).

Analytics and Statistics

We use a few different technologies to track behaviour on our site.

Google Analytics

When someone visits british-airport-transfers.co.uk we use a third party service, Google Analytics, to collect standard internet log information (e.g. geographical location, OS and browser information, and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Besides members of our own internal marketing team, the other third parties who have access to Google Analytics information are Switchplane, who administer the analytics service integration on our behalf.

You can find out more information about how Google use your personal information via the Google Privacy and Terms site.

Facebook and Twitter Pixel

When someone visits british-airport-transfers.co.uk we use third party services, Facebook Pixel and Twitter Pixel, to collect standard internet log information and details of visitor behaviour (e.g. which pages they visit, whether they generate a quote or place a booking). We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

You can find out more information about how your data is used by Facebook here and Twitter here.